Short answers to the questions people ask most, each with a link to the guide that explains it step by step. If your question isn't here, see Contact us at the bottom.
Signing in
I've forgotten my password. What do I do?
On the sign-in page, click Forgot your password? and type your email address. We email you a link to choose a new one. It works once, for one hour. See Forgotten your password.
My sign-in code hasn't arrived.
Look in your junk or spam folder first. Then click send a new code on the page that asks for it - you can ask for one new code a minute. If you can't get into your email, click Use a recovery code. See Codes by email.
Do I have to type a code every time I sign in?
No. On your own computer or phone, tick Don't ask again on this device for 14 days when you type your code. Or add a passkey, which signs you in with your fingerprint, face or PIN - no password and no code. See Passkeys.
I've lost my phone, and my codes come from an app on it.
Sign in with your password, then click Use a recovery code and type one of the recovery codes you saved. Once you're in, remove the old app from your Security page. See Sign in with a recovery code. No recovery codes? Email support@poseswith.com from your account's email address.
It says I'm locked out.
After 5 wrong passwords in a row, signing in pauses for 5 minutes. Wait, then try again - or use Forgot your password? instead of guessing. See Too many wrong tries.
I didn't get the email to confirm my address.
Look in your junk or spam folder. Still nothing, or the link has run out? Click Send it again in the bar at the top of any page in your studio. See Confirm your email address.
I got an email about a sign-in or a change I didn't make.
Someone may know your password. Change it straight away and sign out of all other devices, then email us. See Something looks wrong.
Can my team share my account?
No. Each account is for one person - the person who signed up - so please don't share your sign-in. If you make pictures for clients, you do it from your own account.
Products, models and locations
Do I need a photographer or a studio?
No. You upload photos of your products that you already have, and PosesWith puts them on a model in a realistic place. See Your products.
What kind of product photo works best?
The whole product, front on, on a plain background - a flat lay, a hanger or an invisible mannequin all work. The photo must be a JPEG or PNG, 20 MB or smaller. The sharper the photo, the truer the result. See Your products.
Are the models real people?
No. Every model, pet and place is made by AI, so there are no model fees and no releases. Each model looks like the same person from picture to picture. See Models.
Can I have a model nobody else can use?
Yes. You can have your own model made and keep it exclusive to your account. It's deleted if your account is deleted. See Models.
How many people can be in one picture?
Up to five, each wearing or holding your products, and dogs or cats alongside them. A shoot can hold more models than that - you take them in front of the camera a few at a time. See Shoots.
Can I have my own location, like my shop?
You can have your own location made to your description, shared with everyone or exclusive to you. See Locations.
Shoots and pictures
How long does a picture take?
About a minute. The first shot in a shoot can take a little longer while your products are prepared. You can carry on working while it's made. See Shoots.
Can I change the model, products or location after I've started?
Not once you've taken a shot. Taking the first shot locks the models, products and location to that shoot. To use different ones, start a new shoot. See Shoots.
I need the same picture in a different size.
Each shot is made in the size you choose before you take it. For another size, take another shot and choose that size. See Shoots.
The picture isn't quite how I wanted it.
Click Regenerate on the shot to make it again. Each picture includes a set number of regenerations - the button shows how many you have left, and the price once they're used up. Every version is kept, so you can still download the earlier ones. See Pictures.
The picture is wrong - my product's colour, shape or logo has changed.
Report it with the flag on the picture. You can report a picture for 48 hours after it's made, as long as you haven't downloaded it. A person reviews every report, usually within 2 working days, and if we agree, its cost goes back on your credit. See Pictures.
A picture failed or says it wasn't made.
If anything you pay for fails on our side, the credit goes back into your account by itself. You don't need to report it. You can try again. See Pictures.
Where do I download my pictures?
Click Versions on a shot. Every version of that shot is there, each with a Download button. Keep your own copies - PosesWith makes pictures, it isn't a place to store them. See Pictures.
Can I make a video?
Yes. Any picture can become a short clip of 5, 10 or 15 seconds, with no sound. It takes about a minute for every second of video, and you can leave the page while it's made. See Video.
Credit and payments
How much does it cost?
PosesWith is pay as you go - there's no subscription. You buy credit and each picture, video or extra uses some of it. The Pricing page shows today's prices in your currency, and the studio shows the price before you spend anything. See Credit and billing.
Does my credit run out?
Credit never expires while your account is open. Any credit left is lost if you close your account, unless you restore the account within 30 days. See Credit and billing.
How do I pay?
Click Buy credit in the credit box under the menu. You can pay by card, Apple Pay, Google Pay, Klarna and other instant ways that our payment page offers where you are. We never see your card number. See Credit and billing.
Can I get my money back?
You can cancel a top-up within 14 days and get your money back, as long as you haven't used any of its credit. Email support@poseswith.com, ideally from your account's email address, with the subject Cancellation Refund Request. See Credit and billing for the other cases.
Where are my invoices?
Each time you buy credit, we email you an invoice. They're also kept on your Billing page to download again. You can add your business details, a VAT number and an accountant's email address there. See Credit and billing.
Can I change my currency?
You can't change it yourself. Email support@poseswith.com - we can change it once your credit is used up, or there's too little left to buy anything. See Credit and billing.
Why can't I pay from my country?
We can only take payments from some countries so far, because each one has its own tax rules and we're opening country by country. You can still set up your account and products, and ask us to email you once when payments open there. See Credit and billing.
Using your pictures
Can I use my pictures to sell my products?
Yes. You can use your pictures and clips for business and personal use, worldwide and for ever - on your shop, marketplaces, social media, adverts and in print. This carries on even after your account is closed. You don't need to credit PosesWith.
Is there anything I can't do with them?
You can't sell or give away the pictures on their own (as stock pictures, for example), use them to train AI, or present a model as a real person or a real customer giving a review. The full list is in our Terms.
Do I have to say the pictures are made by AI?
Every picture and clip is labelled as AI-made inside the file. When you publish one, you're responsible for any AI label your platform or local law asks for - for example, ticking the "AI-generated" box when you place an advert.
Your account and data
How do I change my email address, name or logo?
On your Account page, at the bottom left of your studio. A new email address only changes when you click the link we send to it. See Your account.
How do I stop marketing emails?
On your Account page, in the Emails box, untick News and offers from PosesWith and click Save email choices. Emails about signing in, payments and your account always send, because your account needs them. See Your account.
Can I get a copy of my data?
Yes. Use Request a copy of my data in the Your data and rights (GDPR and DSA) box on your Account page. See Your account.
How long do you keep my pictures?
They stay in your account while it's open, but PosesWith isn't a storage service, so download the ones you want to keep. If you don't use your account for 2 years, we close it - unless it has enough credit left for something on our price list. We email you 2 months and 1 month before.
How do I close my account? Can I change my mind?
Use Close your account at the bottom of your Account page. For 30 days you can sign in and restore it, with everything in it, including your credit. After that it's deleted for good and any credit left is lost. Download any pictures you want first. See Your account.
Contact us
Can't find the answer? We're happy to help.
- Email support@poseswith.com. If you have an account, email us from your account's email address - it helps us find your account and answer more quickly.
- Or use the form on our Contact page. You don't need to be signed in.
We aim to reply within 2 working days, by email, in English.
Tip: A picture or clip came out wrong? Reporting it with the flag on it is quicker than emailing, and a person reviews every report. See Pictures.
What next
Back to the start: Getting started.