Create an account
How it works The roster Examples Pricing Contact Sign in Create an account →
PosesWith

Terms of service

PosesWith - poseswith.com

Last updated: 12 November 2026. Version 1.

These terms are the agreement between you and us for using PosesWith. Please read them before you create an account or buy credit. The key points are in the box below, but the full terms are what count.

The key points

  • You must be 18 or over to use PosesWith. If an account turns out to belong to someone under 18, we close it and refund its unused credit (section 3.1).
  • Credit never expires while your account is open. If you have enough credit left for anything on our price list, we never close your account for not being used. It can only be spent on PosesWith and is not cash.
  • Credit is not refundable, except: within 14 days of buying it if you haven't used any of it (consumers), under the 7-day rule in section 9, when prices rise or these terms change in an important way, up to 30 days after (sections 5.5 and 19.1), if we stop a main feature you have used, or you bought credit shortly before it stops (section 19.2), if you can't get into your account and we can't restore your access (section 6.3), if the account belongs to someone under 18 (section 3.1), or if we stop running PosesWith (section 16.4). Consumers also keep any right to a refund the law gives them (section 17.1).
  • Credit is lost when you close your account, when an unused account with too little credit to buy anything is closed after 2 years, or when we close an account for a serious breach of these terms. If you restore your own closed account, or one closed after 2 years, within 30 days, your credit comes back with it. An account we close for a serious breach can only come back if an appeal succeeds (section 16.2). We tell you how much is left before that happens. If we stop running PosesWith, we refund your unused credit (section 16.4).
  • If a picture or clip is wrong, report it within 48 hours and before you download it. If we agree, we put its cost back into your account as credit.
  • You can use your pictures and clips commercially, worldwide and for ever, including after your account closes. You get a licence, not copyright ownership.
  • Every picture and clip is made by AI and labelled as AI-made in the file. You are responsible for any AI disclosure your platform or local law asks for when you publish.
  • Keep your own copies. PosesWith makes pictures; it is not a storage service.
  • Nothing in these terms takes away your legal rights as a consumer.

1. Who we are

PosesWith is run by Richard Cutler trading as PosesWith, a sole trader based in England. Richard Cutler also trades as Developer Guy.

  • Business address: The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY. This is a business address for post only. It is not open to visitors.
  • Email: support@poseswith.com

In these terms, "we", "us" and "our" mean Richard Cutler trading as PosesWith. "You" means the person or business using PosesWith.

We are not registered for VAT in the UK, so UK customers are not charged VAT. Customers in the European Union pay their own country's VAT, which is included in the price shown - unless they give us a valid EU VAT number for their business, which we check with the EU's VIES service. If your country's law requires us to charge another tax, such as GST, it is included in the total shown before you pay. We can't take payments from every country yet - see section 5.8.

2. What PosesWith does

PosesWith lets you upload photos of your products and get back pictures and short video clips of those products with virtual models in chosen locations. The models and locations are made by AI. They are not real people or real places.

You pay for what you make with credit that you buy in advance.

2.1 What you get

  • Pictures are JPG files in the shape you choose: 4:5, 1:1, 2:3, 9:16 or 16:9. They are about 2,000 pixels on the long side, or 4K if you choose that option.
  • Clips are MP4 video files, 5, 10 or 15 seconds long, at 720p or 1080p. They have no sound.

Both work in any app, website or device that opens JPG pictures or MP4 videos. You download them from your account.

There is no copy protection. The only thing we add is the AI label in the file information (section 12.1).

Every picture and clip is made by AI, so poses, lighting, backgrounds and small details vary from one to the next, and a model or location can look slightly different between pictures. Section 8.5 explains what this means if you report one.

3. Who can use PosesWith

3.1 You must be 18 or over

You must be 18 or over to create an account or use PosesWith. When you sign up you will be asked to confirm this by ticking "I'm 18 or over and I agree to the Terms and Privacy policy". We keep that confirmation with your account. We do not ask for ID when you sign up.

If we are told an account may belong to someone under 18 (anyone can tell us by emailing support@poseswith.com):

  • we lock the account, so nobody can sign in or make anything, and email the account's address asking for ID;
  • ID means a photo of a passport or driving licence. You can cover everything on it except your name and date of birth;
  • if the ID shows the account holder is 18 or over, we unlock the account and nothing is lost;
  • if it shows they are under 18, we close the account and refund any unused credit to the card it was paid with. Credit already spent is not refunded;
  • if we don't receive ID within 14 days, we close the account. It can be restored within the 30 days after closing (section 15.4) only by sending ID. If ID showing the account holder is under 18 reaches us before the account is deleted, we still refund the unused credit.

We only look at the ID to check the date of birth. We don't keep it: the email and the ID are deleted once we have checked it, and we keep only the date of the check and whether the account holder was 18 or over (see our privacy policy).

3.2 Consumers and businesses

PosesWith is open to businesses and to individuals.

  • You are a consumer if you use PosesWith wholly or mainly for purposes outside your trade, business, craft or profession.
  • You are a business user if you use PosesWith for your trade, business, craft or profession. Most of our users are business users, such as online sellers.

Some parts of these terms apply differently to consumers and business users. Where they do, we say so.

3.3 Using PosesWith for someone else

If you sign up for a business, you confirm you are allowed to accept these terms for that business.

Agencies and freelancers may use their account to make pictures for their own clients. The account holder stays responsible for everything made on the account and for following these terms, including what their clients do with the pictures.

3.4 How our contract is made

  • Your account. When you sign up you tick "I'm 18 or over and I agree to the Terms and Privacy policy" and then create your account. That makes the agreement between you and us.
  • Each top-up. Every time you buy credit, that top-up is a separate contract. Before you pay you will see the amount of credit and the price, and you can go back to fix a mistake or cancel before you confirm. The contract is made when your payment goes through.
  • Confirmation. We email you to confirm each top-up, with your invoice.
  • Which terms apply. We keep a record of which version of these terms you agreed to, and when. Earlier versions are available if you ask us at support@poseswith.com.
  • Language. These terms are only available in English.
  • Keeping a copy. You can save or print this page at any time.

4. Your account

4.1 Emails we send

We send emails to the address on your account. Keep it up to date.

Always. Your account needs these, so you can't turn them off:

  • signing in and security, including new sign-ins and wrong passwords;
  • changes to your password or email address;
  • payments, receipts and refunds;
  • the outcome of a picture or clip you reported (section 8);
  • an upload we have held, and the outcome once a person has reviewed it (section 10.3);
  • any other decision about your content or account, with our reasons (section 13.6);
  • important changes to these terms or our prices (sections 5.5 and 19);
  • warnings before an unused account is closed, and confirmation when you close or delete your account (section 15);
  • your data requests, such as a copy of your data (our Privacy policy);
  • replies when you write to us.

Your choice. These start on, and you can turn them off on your Account page under Emails:

  • when a model you made is ready;
  • when your credit is running low - we send this when spending takes your credit under £5, or the same amount in your currency.

News and offers. Only if you tick the box on your Account page. It starts unticked, and you can untick it at any time.

Every email we send tells you where to find these choices.

4.2 Keeping your account safe

  • Each account is for one person: the person who signs up. Don't share your sign-in with anyone else. If you make pictures for clients (section 3.3), you do it from your own account.
  • Keep your sign-in details private. You are responsible for what happens on your account, unless it happens because of something we did wrong, or because someone got into your account and it wasn't your fault.
  • Tell us straight away at support@poseswith.com if you think someone else has used your account.
  • Security locks. After 5 wrong passwords in a row, signing in pauses for 5 minutes and we email you. If you tell us someone else may be using your account, or we see signs of it, we may lock the account while we look into it. A security lock is there to protect you, not to punish you: nothing is deleted, your credit stays, and we unlock it once the account is safe. Email support@poseswith.com to get back in.
  • One person or business may have more than one account, but you must not open accounts to get round a suspension or these terms.

5. Credit and prices

5.1 How credit works

  • You buy credit in advance (a "top-up") and spend it on pictures, clips and other paid features.
  • The prices for each item are shown on our Pricing page and in the studio before you spend credit.
  • The total you pay for a top-up, including any VAT, is shown before you confirm the payment.
  • Payments are handled by our payment provider. We never see or keep your full card number.

5.2 Credit never expires

Your credit never expires while your account is open.

If you don't use your account for 2 years, we only close it if it has no credit left, or less than the price of the cheapest thing on our price list (see section 15.2). If you have enough credit for anything we sell, your account stays open and your credit stays in it, however long you are away.

A small balance is never wasted while your account is open: when you top up, it is added to your new credit.

5.3 Credit is not cash

Credit can only be spent on PosesWith. It cannot be exchanged for cash, transferred to another account or spent anywhere else.

5.4 When credit is lost

Any credit left in your account is lost when your account is closed, and it is not refunded. This applies whether you close your account yourself or we close it because it has not been used for 2 years and has too little credit left to buy anything (see section 15). It is also lost if we close your account for a serious breach of these terms (section 16.2). If we close an account because it belongs to someone under 18, the unused credit is refunded instead (section 3.1).

If you restore your account within 30 days of closing, your credit comes back with it. This applies to an account you closed and to one closed after 2 years, not to one we close for a serious breach (section 16.2). After those 30 days the account is deleted (see section 15.4) and the credit is gone for good.

Please use or keep your credit in mind before you close your account.

Before this happens, we tell you how much credit is left. It is shown on the close-account page, in the email confirming your account is closed, and in every warning email we send before closing an unused account.

If we close your account because of a serious breach of these terms, your credit is lost too (see section 16.2). You can appeal the decision.

5.5 Price changes

We may change our prices, for example when our costs change. A change does not affect what you have already made. Credit keeps its value in money, and the new prices apply to anything you make after the change.

If we put prices up, we will email you and show the new prices on the Pricing page at least 7 days before they apply. If you don't want to accept the new prices, you can ask for your unspent credit back using "Request a refund" on your Billing page. It appears from the day we email you until 30 days after the new prices apply, so you don't lose out if you miss the email. You can see your balance there. We refund it to the card you paid with. If that isn't possible, we'll email you to arrange another way, such as a bank transfer, if you agree.

If we lower prices, the new prices apply straight away.

5.6 What a picture includes, and when something fails

The price of each picture includes a set number of regenerations, shown on our price list and in your shoot before you start. A regeneration makes the same picture again, for when you'd like a different result. After the free ones, each extra regeneration costs credit, and the price is shown before you confirm.

If anything you pay for doesn't come back to you because it failed on our side, or didn't pass our quality check, we put the credit back into your account automatically. This covers pictures, clips, model and location drafts, and optimised product photos. You don't need to report it.

A regeneration is a choice you make, not a refund. If a picture or clip has a fault, report it instead (section 8).

5.7 Your currency

You choose your currency when you sign up, and your prices and credit are in that currency. You can't change it yourself. If you need to, email support@poseswith.com. We can change it once your credit is used up, or once what is left isn't enough to buy anything on our price list. If there is a little left, we change it into your new currency and add it to your account.

5.8 Where we can take payments from

We can only take top-ups from the countries shown on the top-up page. At the moment these are the UK (including the Isle of Man), the United States, Canada, Australia, New Zealand, Singapore and Switzerland. Customers in the European Union can top up once our EU VAT registration is in place - until then, only EU businesses with a valid EU VAT number can. We add countries as we register for their taxes, and we may have to stop taking payments from one if its tax rules change. Credit you already have stays yours to spend.

  • We check the country of your account, your billing address, your card and the connection you pay from. If any of them is in a country we can't take payments from, we won't take the payment. If it has already gone through, we refund it in full and add no credit.
  • You can still create an account, set up your products and look around from anywhere. If you ask, we email you once when we can take payments from your country.

6. Refunds

Credit is not refundable as money, except in the cases in this section or where the law gives a consumer a right to a refund (section 17.1). Pictures, clips and drafts are paid for with credit, so when a report is upheld, its cost goes back as credit (section 8).

6.1 Cancelling a top-up within 14 days (consumers)

If you are a consumer, you have the right to cancel a top-up within 14 days of buying it, without giving a reason, as long as you have not used any of that top-up's credit. See section 7.

6.2 Faulty pictures and the 7-day rule

If a picture or clip is wrong, report it (section 8). If many of your reports are upheld in a short time, you can ask for your money back under the 7-day rule (section 9).

6.3 If you can't get into your account

If you can't get into your account and we can't give you access to it, email support@poseswith.com and tell us what has happened. We will work with you to find out why and try to restore your access. A refund is only considered after you have contacted us and we have tried to fix the problem. If we can't restore your access, we will consider refunding your unused credit to the card you paid with.

We will need to check that the account is yours before we refund anything - for example, by asking you to email from the account's email address or to give details of a top-up. We will tell you our answer.

6.4 How refunds are worked out

When we refund credit as money, we convert it at the price you paid for it, using your most recent top-ups first. Refunds go back to the payment method you used. Credit we gave you free of charge is not refunded as money.

6.5 If the account belongs to someone under 18

If an account is closed because it belongs to someone under 18, we refund its unused credit to the card it was paid with, as section 3.1 explains.

7. Your right to cancel (consumers)

7.1 The 14-day right

If you are a consumer, you can cancel a top-up within 14 days of the day you bought it. To cancel, tell us clearly by emailing support@poseswith.com, ideally from your account's email address with the subject "Cancellation Refund Request". You can use the model cancellation form at the end of these terms, but you don't have to.

We will refund the top-up, including any VAT you paid, within 14 days of you telling us. We refund to the payment method you used, and we don't charge you for the refund.

7.2 Spending credit ends the right to cancel that top-up

Everything you spend credit on - pictures, clips, your own models and locations, and optimised product photos - is digital content that we make for you when you ask for it.

When you spend credit, we start making it straight away. At checkout we ask you to:

  • agree that we can start supplying straight away when you spend credit; and
  • acknowledge that once you start using the credit from a top-up, you lose the right to cancel that top-up.

Credit is spent in the order you bought it, oldest first, so a new top-up isn't touched until the credit you had before it has run out.

If you have spent any of a top-up's credit, you can no longer cancel that top-up under this section. You can still use the other refund routes in section 6, and your rights if a picture is faulty are not affected.

8. Reporting a picture or clip

8.1 How to report

If a picture or video clip is wrong, you can report it with the flag on it. Tell us what is wrong and add a note if it helps. Everything in this section applies to clips in the same way as to pictures.

Pictures, clips and drafts are paid for with the credit you bought in advance. To send a report, you tick: "If this report is upheld, I agree to take its cost back as site credit, which never expires while my account is open, instead of a refund to my card."

8.2 When you can report

  • You can report a picture or clip for 48 hours after it is made.
  • You cannot report a picture or clip once it has been downloaded. This includes downloading it as part of a zip file. If you are a consumer, this doesn't affect your legal rights. Contact support@poseswith.com.
  • The site does not show a countdown, so please check your pictures and clips soon after they are made.

8.3 While we review it

A reported picture or clip is locked while we review it. You can't download or delete it until we have finished. We usually finish within 2 working days, and we email you the outcome.

8.4 What we do

A person reviews every report. If we agree the picture or clip is wrong (an "upheld" report), we put its cost back into your account as credit, as you agreed when you reported it (section 8.1). The picture or clip is then removed from your account. We keep a copy for our records until your account is deleted.

If we don't agree, we unlock it and tell you why. We email you the outcome either way.

8.5 What is not a fault

Every picture and clip is made by AI (section 12). These are normal for AI pictures and are not faults on their own, as long as your product is shown accurately:

  • the model's pose, expression and position, and how the scene is framed;
  • small differences in lighting, shadows and background details between pictures;
  • small differences in how a model or location looks from one picture or clip to the next;
  • how fabric drapes, folds or creases, as long as the product's shape, colour, pattern and details are right;
  • clothes, shoes and accessories you didn't supply, which the AI chooses to complete the look;
  • a result you'd simply like to be different (a regeneration is for that, section 5.6).

These are faults: your product shown in the wrong colour, shape, pattern or size, or with details, logos or text missing or changed; obvious distortions, such as extra fingers; or a picture that isn't what you chose, such as the wrong model, location or shape.

If we told you a product photo should be optimised before you use it, and you chose not to optimise it, faults caused by that photo are not grounds for a report and are not refunded.

8.6 Your rights

The report service is how we deal with faulty pictures and clips, for everyone. It gives credit back. If you are a consumer, your legal rights are not affected. If you don't want credit, or you find a fault after downloading, contact support@poseswith.com.

9. The 7-day rule

If something is going wrong for you repeatedly, the 7-day rule lets you get your money back.

9.1 When it applies

If 10 or more of your reports are upheld within any 7 days in a row, you can ask us for a refund by emailing support@poseswith.com. Reports on pictures and on clips both count, and in this section "picture" includes a clip. Reports that were not upheld don't count.

9.2 What you get back

We will refund all the credit left in your account to your card. The upheld reports in that 7 days have already had their cost put back as credit, so they are covered by this refund.

9.3 What happens to the pictures

  • The reported pictures are removed. (A reported picture can't be downloaded, so you won't have a copy of it.)

9.4 Your account stays open

Your account stays open, with your earlier shoots and pictures, so you can still use them. Closing your account is your choice.

The 7-day rule is extra to your legal rights. It does not affect them.

10. Your uploads

10.1 What you promise

When you upload a product photo, logo or anything else, you confirm that you own it or have permission to use it in this way, and that using it on PosesWith won't break anyone's rights or the law.

If a photo shows a person, you confirm you have their permission. Our checks may ask you to optimise a photo that shows a person's face, so the person is removed before the photo is used.

10.2 What we do with your uploads

We use your uploads only to make your pictures and clips and to run your account. We:

  • never use them to train AI ourselves;
  • never show them to other users;
  • never use them in our own marketing.

To make your pictures, we send your uploads to the AI image and video services we use. We send them only for that purpose. To run our checks, we also send them to an AI checking service, which acts only on our instructions. Most of these services promise not to use what we send to train their AI, but some image models are provided on terms that allow the model maker to use it to improve their models - our privacy policy explains more.

By uploading, you agree to this. The upload section on the Products page reminds you each time; there is no separate box to tick, because uploading is the agreement. In full, when you upload a product photo:

  • what we send: the photo, the product details you entered, and the instructions for each picture or clip;
  • who we send it to: the AI image and video services we use, and the AI service that runs our checks, which are based in the US and the EU (our privacy policy explains the safeguards);
  • why: to make your pictures and clips, to optimise a photo when you ask us to, and to run the checks in sections 10.3 and 10.5 - nothing else;
  • how long they keep it: most of these services keep it only as long as they need to do the job. A model maker that may use it to improve its models keeps it under its own terms - our privacy policy (section 4) explains;
  • photos of people: if a photo shows a person, you confirm you have their permission to upload it and for it to be sent to these services.

If you don't agree, please don't upload the photo. You can remove an upload at any time (section 10.4).

You give us permission to store, copy, edit and process your uploads, and to send them to the AI services we use under their terms, for the purposes in this section. Where an image model's terms let its maker use what we send to improve its models (see above), that permission includes that use, and it can continue after you remove the upload. Your uploads stay yours (section 11.5).

10.3 Checks on uploads

We check uploads automatically to see if they are suitable. Some may be held for a person to review. If we can't confirm a photo is suitable, it may not be usable until it has been reviewed. When that happens we email you a short statement of why, as section 13.6 explains, and tell you the outcome once a person has reviewed it.

10.4 Removing uploads

You can remove your own products. If no shot in any of your shoots includes a product, removing it deletes it and its photos straight away. If a shot does include it, it disappears from your products but shoots you have already made with it are kept, so you don't lose pictures you have paid for; we keep the product and its photos only for those shoots, and delete them once you have deleted every shoot that includes it. When your account is deleted, your uploads are deleted with it, as section 15.5 explains.

If someone tells us an upload breaks their rights or the law, we may hide it, and the shoots made with it, while we look into it. If we confirm the complaint, we delete the upload and the shoots made with it, and the credit spent on them is not refunded. See section 13.5 for how to report content.

10.5 How we use automatic checks

We use automatic tools in two places:

  • Uploads: we check your product photos to see if they are suitable (section 10.3).
  • Pictures we make: every picture goes through our quality check before we deliver it. If it doesn't meet our standards, we make it again. If the second one fails too, we don't deliver it and you aren't charged (section 5.6).

A person reviews every report, every held upload, and every decision to remove content, or to suspend or close an account for breaking these terms. No account is ever suspended or closed because of an automatic check. Two closures happen without a person deciding at the time: an account that hasn't been used for 2 years and has too little credit left to buy anything, after two warning emails (section 15.2), and an account locked for an age check if we don't receive ID within 14 days (section 3.1). Both can be restored within 30 days - the first by signing in, the second by sending ID.

11. What you can do with your pictures and clips

11.1 Your licence

Once you have made a picture or clip, we give you a worldwide, permanent, non-exclusive licence to use it for commercial and personal purposes. For example:

  • product listings and your own online shop;
  • marketplaces;
  • social media;
  • paid adverts;
  • print, such as catalogues, flyers and packaging.

Your licence continues after your account is closed or deleted.

You don't need to credit PosesWith when you use your pictures. This is subject to section 13.4.

11.2 Agencies and freelancers

If you make pictures for a client, your client may use them in the same ways. You remain responsible for making sure they follow section 11.3 and section 12.

11.3 What the licence does not allow

You must not:

  • sell, license or give away the pictures or clips on their own, such as stock images, templates or "AI model packs";
  • use them to train AI or to build a service that competes with PosesWith;
  • present a virtual model as a real person, or use them to give a fake review, testimonial or personal recommendation (for example "I bought this and love it - Sarah"). You can use a model's name and the details on their profile, such as where they're from, as long as you don't present them as a real customer.
  • claim that a picture or clip is a real photograph or film, or that it was made without AI. Using it on a product page, in an advert or on social media without a caption isn't a claim.

We give you a licence to use your pictures and clips. We don't promise that you own the copyright in them. The law on who owns AI-made pictures is not settled, and it differs from country to country.

Your licence is non-exclusive. The virtual models and locations are ours, and other users may make pictures with the same models and locations, unless you have an exclusive model or location (section 14).

11.5 Your products stay yours

Your own products, logos and brand stay yours. These terms don't give us any rights in them beyond what we need to make your pictures (section 10).

11.6 Making your own models, pets and locations

You can ask us to make a model, pet or location to your brief. Each draft we make for you costs credit, shown before you start, and you can ask for as many drafts as you like. If a draft fails and never comes back to you, the credit goes back into your account.

When you're happy with a draft, you approve it. Approving costs credit too, and the price depends on your choice:

  • Shared: it joins our roster or location library, and everyone can use it. We automatically check every shared model and pet, including its name - if a name you choose belongs to someone well known, we rename it and tell you - and anyone can report one to us (section 13.5).
  • Exclusive: only you can start a shoot with it (section 14).

Pets are always shared.

The models, pets and locations we make are ours, not yours, including the ones made to your brief. You can use the pictures and clips you make with them under section 11. Shared ones stay on the site, without your name, if your account is deleted (section 15.5).

Don't describe a real person in your brief, unless you are that person or have their permission. We may refuse a brief that breaks section 13.1.

11.7 Terms of the AI models we use

Some pictures on PosesWith are made with the FLUX AI models from Black Forest Labs - for example the pictures of our models, pets and locations, and the drafts of your own. By using PosesWith you also agree to be bound by the current FLUX Terms of Service (https://bfl.ai/legal/terms-of-service), as they apply to those pictures and to the pictures and clips you make with them. In practice, that means their rules on what you may make and how you may use it, which sections 11.3, 12 and 13 already include. Nothing in the FLUX terms changes our agreement with you. It doesn't change which law applies or where you can bring a claim against us (section 20), it doesn't reduce your licence (section 11), and it doesn't take away your rights as a consumer.

12. AI-made pictures: what you need to know

12.1 Every picture and clip is AI-generated

Every picture and clip made on PosesWith is generated by AI. The people in them are virtual models, not real people.

Each file is labelled as AI-generated in its file information (its metadata), and may also carry content credentials or a hidden watermark from the AI service that made it. Some websites remove file information when you upload a file.

You must not deliberately remove or change the AI label to hide that a picture or clip is AI-made, or to make it look like a real photograph. Normal editing, and websites that remove file information automatically, are not a breach. We can't see what you do with your files once you download them, so keeping within this rule, and within the disclosure rules in section 12.2, is your responsibility.

12.2 Disclosure is your responsibility

When you publish a picture or clip, you are responsible for any AI disclosure your platform, advertising rules or local law require. For example:

  • ticking the "made with AI" or similar box when you place an advert on social media platforms;
  • in the EU, the AI Act (article 50), which requires anyone who publishes realistic AI-made pictures or videos to make clear they are artificially generated;
  • the New York law that requires adverts to disclose a synthetic (AI-made) performer;
  • advertising codes, such as the UK CAP Code, which do not allow adverts to mislead.

12.3 Check before you publish

You are responsible for checking each picture before you use it, including that it shows your product accurately. AI can make mistakes. An advert must not mislead people about what a product looks like or does.

13. What is not allowed

13.1 Content and uses we don't allow

You must not use PosesWith to make, upload or attempt to make:

  • pictures of real or famous people, or people made to look like them;
  • anyone who looks under 18;
  • nudity or sexual content (underwear and swimwear shown in a normal catalogue style are allowed);
  • hateful, violent or illegal content;
  • illegal products;
  • deliberately misleading adverts, such as fake reviews or "before and after" pictures;
  • products, logos or photos you have no right to use;
  • content that harasses, bullies or defames anyone, or that is meant to mislead people about a real event, an election or a political issue;
  • any use the AI models we use don't allow (section 11.7).

13.2 Product categories we don't support

You must not use PosesWith for these products:

  • tobacco;
  • vapes and e-cigarettes;
  • alcoholic drinks;
  • CBD products.

The ban is on the products themselves. Glassware, decanters, hip flasks, bar tools and similar products are fine. A drink that appears in the background of a lifestyle scene is fine.

Children's clothing is not supported at the moment, because our virtual models are all adults.

13.3 Using the service fairly

You must not:

  • try to get round our checks, limits or the report service;
  • copy, scrape or take pictures of our models or locations to use outside PosesWith;
  • interfere with the site, its security or other users;
  • use PosesWith in a way that breaks the law.

13.4 If a model looks like a real person

Our models are made by AI and are not meant to look like any real person. If you think one does, tell us at support@poseswith.com. If we agree, we take the model off PosesWith and tell everyone who has made pictures with it. You should then stop using new copies of those pictures where you reasonably can, and we'll give you back the cost of the affected pictures as credit.

13.5 Reporting illegal content

Anyone can tell us about content on PosesWith they believe is illegal or breaks their rights - you don't need an account. We deal with reports, complaints and support messages in English. Email support@poseswith.com with:

  • where the content is, or enough detail for us to find it;
  • why you believe it is illegal or breaks your rights;
  • your name and email address (unless the report concerns child sexual abuse material, when you may report anonymously);
  • a statement that you believe the report is accurate and complete.

We confirm we have received your report, review it promptly and fairly, and tell you what we decided. If you have an account, you can also use "Something else" in the "Your data and rights (GDPR and DSA)" card on your Account page: choose what it's about, tell us more and press Send. It reaches us from your signed-in account, and we email you a copy.

13.6 When we remove content or restrict an account

If we remove or hide content, or suspend or close an account, we email the account holder a short statement of our reasons: what we did, why, which rule or law it was based on, and whether it followed a report or our own checks. We don't send it if the law stops us, or if the content was fraudulent spam.

You can question our decision by replying to that email or writing to support@poseswith.com within 6 months. A person who was not involved in the first decision will look at it again, and we will tell you the outcome. This doesn't affect your right to go to court.

14. Exclusive models and locations

14.1 What exclusivity means

You can pay for a model or a location to be built for you as exclusive.

While your account is open, we won't let other PosesWith users use your exclusive model or location.

14.2 What exclusivity does not cover

Exclusivity is a promise from us about PosesWith. It is not an intellectual property right. It does not stop someone making a similar-looking picture with a different service.

14.3 When your account is deleted

When your account is deleted (see section 15), a model or location built for you is deleted with your account, and is never given to anyone else.

Our Pricing page says this, and so do the pages where you make a model or location. Before an unused account is closed, we send warning emails (section 15.2). Pictures you have already made stay yours to use under your licence (section 11).

15. Keeping your pictures, and when accounts are deleted

15.1 PosesWith is not a storage service

PosesWith makes pictures. It is not a place to store them.

  • Download the pictures and clips you want to keep, and keep your own backups.
  • Pictures and uploads kept in your account are there for your convenience. Don't rely on them being your only copy.
  • We don't promise the site will always be available. It may be down for maintenance, updates or problems outside our control. We will try to keep breaks short.

15.2 Accounts that are not used for 2 years

If you don't use your account for 2 years, we will close it, unless it has enough credit left for at least the cheapest thing on our price list. An account with that much credit stays open, with its credit, however long it isn't used. Using your account means visiting it while signed in, including through a remembered sign-in.

If a price rise means your credit is no longer enough for the cheapest thing on our price list, this rule then applies to your account as well.

Before we close it, we email you 2 months and 1 month before. Each email tells you how much credit you have and what will be deleted. If you have some credit, it also tells you that it isn't enough for anything on its own, and how to top up to use it. Using your account at any point before it closes stops the closure.

15.3 Closing your own account

You can close your account at any time from your Account page.

Closing your account is also how your data is deleted. "Delete all my data", in the Your data and rights card on your Account page, takes you to the same place. Either way, you have 30 days to restore the account (section 15.4). After that, it is deleted as section 15.5 explains, and any credit left in it is lost (section 5.4).

If you can't sign in, email support@poseswith.com from your account's email address, and we'll close it for you.

15.4 The 30 days after closing

When an account is closed, by you or by us:

  • you are signed out and can't make anything;
  • if you closed it, or we closed it because it had not been used for 2 years, you have 30 days to restore it, with everything as it was, including your exclusive models and locations, including any credit that was left in it;
  • after 30 days we start deleting the account. It is deleted in stages, which can take a little time depending on how much is in it. It is usually gone within a day or two, and always within 5 days, so every account is fully deleted within 35 days of closing.

Once the 30 days have passed, the account and its credit can't be restored, even while deletion is still finishing.

An account we close for a serious breach of these terms (section 16.1), or because it belongs to someone under 18 (section 3.1), is deleted in the same way, but it can't be restored by signing in. A serious-breach closure only comes back if an appeal succeeds (section 16.2); an age-check closure, as section 3.1 explains.

15.5 What is deleted, and what we keep

When your account is deleted, we delete your shoots, pictures, clips, uploads, drafts, your exclusive models and locations (as section 14.3 explains) and your account's users. Any credit left in it is lost. Please download anything you want first.

After deletion we keep only:

  • your billing records (top-ups, charges and refunds), because tax law requires it. Our privacy policy explains how long;
  • your account's number, country and currency, so those billing records still make sense. Your name, email, company and billing details are removed from your account. Copies of your invoices are kept with your billing records;
  • any shared model or location you made. It stays on PosesWith for other users, with your name taken off it.

16. Suspending or closing your account

16.1 When we can act

If you break these terms, or we reasonably believe you have, we may:

  • remove the content involved;
  • suspend your account while we look into it;
  • close your account.

What we do depends on how serious the breach is. We only close an account for a serious breach. Where it's reasonable, we will tell you what the problem is and give you the chance to put it right first.

A serious breach means: content that is illegal or not allowed under section 13.1; getting round a suspension or our checks; fraud or payment abuse; or breaking these terms again after we have told you about it.

16.2 Credit

We won't refund credit you spent on content that breaks these terms. If we close your account because of a serious breach of these terms, any credit left in it is lost and is not refunded. We tell you our reasons, and you can appeal the decision, as section 13.6 explains. If we find we were wrong before the account has been deleted, we restore the account, with everything in it and its credit. If we find we were wrong after it has been deleted, we refund the credit that was lost to the card you paid with. If that isn't possible, we'll email you to arrange another way, such as a bank transfer, if you agree.

16.3 Serious cases

We report serious cases, such as content that may be illegal, to the police or other authorities.

16.4 If we stop the service

If we decide to stop running PosesWith, we will email you at least 30 days before it closes. From that email, top-ups stop, but you can keep using your credit until the closing date. Please download anything you want to keep before then.

After it closes, we will refund any credit you have left to the card you paid with. You don't need to ask. If that isn't possible, we'll email you to arrange another way, such as a bank transfer, if you agree.

If something outside our control means we have to stop sooner, we will give you as much notice as we can, and we will still refund your unused credit.

17. Our responsibility to you

17.1 Faulty pictures and clips

If a picture or clip is faulty, report it within 48 hours and before you download it (section 8). If we agree, its cost goes back into your account as credit. The 7-day rule (section 9) adds a money refund if faults keep happening.

Please check every picture and clip before you download it. Once it has been downloaded, the report service isn't available for it.

If you are a consumer, nothing in this section affects your legal rights. Contact support@poseswith.com.

This doesn't affect any rights you have by law.

17.2 Our overall limit

For anything else - for example the site being unavailable, lost uploads or problems with data - our total responsibility to you for all claims is limited to the greater of what you paid us in the 6 months before the claim, or £50.

17.3 Losses we are not responsible for

  • Business users: we are not responsible for loss of profit, sales, business, revenue, goodwill or opportunity, or for any indirect or consequential loss.
  • Consumers: we are responsible for loss you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen or we both knew it might happen when you bought the credit. We are not responsible for loss that was not foreseeable.

17.4 What we never limit

Nothing in these terms limits or excludes:

  • our responsibility for death or personal injury caused by our negligence;
  • our responsibility for fraud or fraudulent misrepresentation;
  • your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 for digital content and services; or
  • anything else that the law does not allow us to limit.

18. Your responsibility

18.1 How you use your pictures

You are responsible for how you use your pictures and clips, including:

  • following your platforms' rules and AI labels;
  • following advertising rules;
  • checking each picture before you publish it.

18.2 Business users: covering our costs

If you are a business user, you agree to cover our reasonable losses and costs (including reasonable legal costs) if someone makes a claim against us because something you uploaded breaks their rights, or because of how you or your clients used your pictures in breach of these terms.

19. Changes

19.1 Changes to these terms

We may change these terms, for example when the law or our service changes. If a change is important, we will email you at least 7 days before it takes effect and tell you what is changing. An important change is one that reduces your rights, adds a cost, or changes how credit, refunds or your licence work. Smaller changes, such as clearer wording or a new feature, take effect when we publish them.

If you don't want to accept the change, you can ask for your unspent credit back using "Request a refund" on your Billing page. It appears from the day we email you until 30 days after the change takes effect. We refund it to the card you paid with. If that isn't possible, we'll email you to arrange another way, such as a bank transfer, if you agree. If you keep using PosesWith after the change takes effect, you accept the new terms, but you can still ask for your unspent credit back until those 30 days are up.

Price changes are covered by section 5.5.

19.2 Changes to the service

We are always improving PosesWith and may change or add features. If we stop offering pictures, clips, your own models or locations, or any other main feature on our Pricing page, we will email you at least 7 days before. If you have used that feature, or you bought credit in the 7 days before our email or at any time after it until the feature stops, you can ask for your unspent credit back using "Request a refund" on your Billing page, until 30 days after the feature stops. We refund it to the card you paid with. If that isn't possible, we'll email you to arrange another way, such as a bank transfer, if you agree.

If we remove something you have paid for and not yet received, we put its cost back into your account as credit.

20. Complaints, the law and the courts

20.1 Complaints

If you have a complaint, please email support@poseswith.com and we will try to put it right. We aim to reply within 2 working days and to sort things out quickly. We deal with reports, complaints and support messages in English.

If we can't settle your complaint, we will tell you in writing. We don't currently use an alternative dispute resolution (ADR) service, but you can take your claim to court - see section 20.3. If you are a consumer in the UK, the small claims track is designed for claims like this and you don't need a solicitor.

20.2 Which law applies

These terms are governed by the law of England and Wales.

If you are a consumer living elsewhere in the UK or in another country, you keep the protection of the laws of the place you live that can't be changed by agreement, and you can bring a claim in your local courts.

20.3 Courts

Claims can be brought in the courts of England and Wales. If you are a consumer, see section 20.2.

21. General

  • If a court decides part of these terms can't be enforced, the rest still applies.
  • If we don't enforce a term straight away, we can still enforce it later.
  • These terms are between you and us. Nobody else can enforce them.
  • You may not transfer your account or these terms to someone else without our agreement. We may transfer them to someone who takes over PosesWith, and we will tell you if that happens. Your rights under these terms won't be reduced.

22. Contact us

  • Email: support@poseswith.com
  • Post: Richard Cutler trading as PosesWith, The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY. Post only - not open to visitors.

Model cancellation form

(Complete and return this form only if you are a consumer and wish to cancel a top-up. You can also just email us.)

To: Richard Cutler trading as PosesWith, The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY, support@poseswith.com

I hereby give notice that I cancel my contract for the supply of the following digital content:

  • Top-up bought on (date):
  • Amount:
  • Name:
  • Account email address:
  • Address:
  • Signature (only if this form is sent on paper):
  • Date: